Last Updated: October 2025

At Blue Horizon Pools, we respect your right to privacy and are fully committed to complying with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013, which regulates how personal information is collected, used, and protected in South Africa. This page outlines how we handle personal data to ensure transparency, trust, and accountability for all our clients in Cape Town and the Western Cape.

1. Purpose of POPIA

The Protection of Personal Information Act (POPIA) ensures that South African individuals’ personal information is processed responsibly and lawfully. Blue Horizon Pools & Renovations adheres to POPIA principles by safeguarding all personal data collected during the course of our business — from client enquiries and quotes to project management and after-sales support.

2. What Personal Information We Collect

We may collect and process the following types of information:

Full name, contact details, and address

Project details and property location

Email correspondence and phone communications

Payment and billing details (where applicable)

Website usage data such as IP address and browser information

We collect only the information required to provide professional pool construction, renovation, and maintenance services in Cape Town and the surrounding areas.

3. How We Use Your Information

Your personal information is used strictly for legitimate business purposes, including:

Providing quotations and scheduling site visits

Managing contracts and project timelines

Communicating updates and responding to enquiries

Maintaining accurate financial and client records

Complying with legal and tax obligations

We do not sell, rent, or share your personal data with any unauthorised third parties.

4. How We Protect Your Data

Blue Horizon Pools uses secure systems and internal procedures to protect your data from loss, misuse, or unauthorised access. All personal information is stored on password-protected systems, and staff are trained in POPIA compliance.
We regularly review our data-handling practices to ensure they remain aligned with the latest privacy and security standards.

5. Third-Party Service Providers

In some cases, we may share information with trusted third parties such as suppliers, couriers, or service contractors — but only when necessary to complete your project or deliver materials. All third parties are required to comply with POPIA and handle your data securely.

6. Your Rights Under POPIA

Under POPIA, you have the right to:

Access your personal information held by us

Request corrections to inaccurate or outdated data

Withdraw consent for certain types of data processing

Request deletion of personal data when no longer needed

Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated

Requests can be made by emailing us at mark@bluehorizonpools.co.za or bruce@bluehorizonpools.co.za 

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by law. Once the retention period ends, information is safely deleted or destroyed.

8. Website and Cookies

Our website may use cookies or similar tracking tools to improve performance, measure traffic, and enhance your browsing experience. You can manage or disable cookies in your browser settings at any time.

9. Information Regulator Contact Details

If you believe your personal information has been misused, you may contact the Information Regulator (South Africa):

Email: complaints.IR@justice.gov.za
Website: www.justice.gov.za/inforeg/

10. Contact Us

For any POPIA-related queries, please contact:

Blue Horizon Pools
Cape Town, Western Cape, South Africa
mark@bluehorizonpools.co.za
bruce@bluehorizonpools.co.za 
www.bluehorizonpools.co.za